FAST, DISCREET, and FREE Shipping on all Orders!
 
Yes, We Ship Worldwide!
Toll Free:
1-800-420-7192

*Simply click the question to reveal the answer or scroll down to see in plain text*

Free Swag

1. Do you send out free samples?
Free Scales? No, sorry. Free Baggies? Yes. If you would like a sample pack of our baggies please email us at ask@herbscales.com. Just include your name, address, and pay 44 cents for a postage stamp. We will send you a free sample pack of 10 assorted design or clear herb baggies. Better than that, and for a limited time only, if you take advantage of our latest promotion you can get 100 free design printed or clear herb baggies with the purchase of any digital scale.
2. What do I get for free?
To start, all orders come with free shipping; on top of that any and all digital scale purchases will come with a free 100 pack of assorted design herb baggies, a total value of over $20 as a part of our limited time promotion.


Guarantee

3. Do you offer a product guarantee?
Yes. We stand behind our products with a 365 day money back guarantee. If for whatever reason you are not satisfied please return your order in the original packaging within 365 days of your order. We will even pay the return shipping.
4. Besides your guarantee do your scales come with a warranty?
Yes, all of our scales come with a 10 year manufacturer warranty. If your scale breaks you can send it back to the manufacturer and they will replace it for free

Payment

5. What forms of payment do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Discover, Amex) and paypal. All credit cards are processed through Paypal.
6. Is my payment information secure?
Absolutely, we process all payment information off site through Paypal which uses 128-bit encryption and SSL (secure sockets layer). You can read more about How We Protect Your Information.
7. Is my card billed discreetly
Yes, we always bill discretely.


Shipping

8. Do you ship world wide?
Yes! We are proud to announce that we finally ship world wide!
9. Where do you ship from?
Bangor, Maine in the United States of America.
10. What company do you ship with?
We ship with the USPS (United States Postal Service). All international packages are shipped via USPS and then transferred over to a local company for delivery.
11. How much is shipping?
We gladly cover your shipping cost.
12. Do you offer upgraded shipping options?
Yes, we have a number of different rush shipping options for those customers that absolutely need their packages within a certain amount of time. The available rush shipping options are shown on our checkout page.
13. Can I get a tracking number?
Yes, tracking numbers are available upon request.
12. How long until I get my package?
We strive to have all orders to our customers with 5 to 10 business days.
15. Does my package come discreetly?
Absolutely. We make sure your business stays your business. All packages are sent in unmarked plain brown boxes with a discreet shipping label. No one will know what is inside your package.


Returns

16. Do you take returns? If so, what is your returns policy?
Yes we do take returns anytime with 365 days of your purchase. All that we ask is that you send your order back in the original condition in the original packaging. Return shipping is free. You can Read Our Complete Return Policy.
17. How long does it take to process a return?
All returns will be processed as soon as they are received and refunds will be issued within 48 hours. If you opt for a replacement it will be sent out within 48 hours of receiving your return.
18. How do you pay for my shipping?
 
We will send you a prepaid USPS label to your email. All you have to do is print it out, tape it on your package, and drop it off at the Post Office or go online to USPS.com and setup a free at home pickup

Privacy

19. Do you ever share my information with any third parties?
No. We do not share any customer data with anyone.
20. Is my information safe?
Yes, incredibly safe. All payment information is processed off site through Paypals encrypted servers.
21. Will you spam my email?
Never. We hate spam as much as you do. We only use your email to send you special promotions that will help save you money and you can unsubscribe at any time.
22. Will you sell, trade, or give away my email to anyone?
No. We hate spam as much as you do.


Discounts

23. Do you offer any discounts or coupon codes?
From time to time we do have discounts and promotions going on. We do appreciate the time you took to read through our FAQ's so we would like to reward all that took the time to do so with a 10% off coupon code. Simply enter "FAQ" at checkout for an instant 10% off.
24. Do you offer bulk pricing?

Yes, simply email us at ask@herbscales.com and we can discuss bulk pricing.



Still have questions? The team at Herb Scales is happy to help!
Call or email us anytime:

1-800-420-7192 or
Email The Herb Scales Team




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Does your browser not support Java? Here are all the FAQ in plain text.

 

Free Swag

1. Do you send out free samples?
Free Scales? No, sorry. Free Baggies? Yes. If you would like a sample pack of our baggies please email us at ask@herbscales.com. Just include your name, address, and pay 44 cents for a postage stamp. We will send you a free sample pack of 10 assorted design or clear herb baggies. Better than that, and for a limited time only, if you take advantage of our latest promotion you can get 100 free design printed or clear herb baggies with the purchase of any digital scale.
2. What do I get for free?
To start, all orders come with free shipping; on top of that any and all digital scale purchases will come with a free 100 pack of assorted design herb baggies, a total value of over $20 as a part of our limited time promotion.


Guarantee

3. Do you offer a product guarantee?
Yes. We stand behind our products with a 365 day money back guarantee. If for whatever reason you are not satisfied please return your order in the original packaging within 365 days of your order. We will even pay the return shipping.
4. Besides your guarantee do your scales come with a warranty?
Yes, all of our scales come with a 10 year manufacturer warranty. If your scale breaks you can send it back to the manufacturer and they will replace it for free

Payment

5. What forms of payment do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Discover, Amex) and paypal. All credit cards are processed through Paypal.

6. Is my payment information secure?
Absolutely, we process all payment information off site through Paypal which uses 128-bit encryption and SSL (secure sockets layer). You can read more about How We Protect Your Information.
7. Is my card billed discreetly
Yes, we always bill discretely.


Shipping

8. Do you ship world wide?
Yes! We are proud to announce that we finally ship world wide!

9. Where do you ship from?
Bangor, Maine in the United States of America.

10. What company do you ship with?
We ship with the USPS (United States Postal Service). All international packages are shipped via USPS and then transferred over to a local company for delivery.
11. How much is shipping?
We gladly cover your shipping cost.

12. Do you offer upgraded shipping options?
Yes, we have a number of different rush shipping options for those customers that absolutely need their packages within a certain amount of time. The available rush shipping options are shown on our checkout page.
13. Can I get a tracking number?
Yes, tracking numbers are available upon request.

14. How long until I get my package?
We strive to have all orders to our customers with 5 to 10 business days.

15. Does my package come discreetly?
Absolutely. We make sure your business stays your business. All packages are sent in unmarked plain brown boxes with a discreet shipping label. No one will know what is inside your package.


Returns

16. Do you take returns? If so, what is your returns policy?
Yes we do take returns anytime with 365 days of your purchase. All that we ask is that you send your order back in the original condition in the original packaging. Return shipping is free. You can Read Our Complete Return Policy.
17. How long does it take to process a return?
All returns will be processed as soon as they are received and refunds will be issued within 48 hours. If you opt for a replacement it will be sent out within 48 hours of receiving your return.
18. How do you pay for my shipping?
We will send you a prepaid USPS label to your email. All you have to do is print it out, tape it on your package, and drop it off at the Post Office or go online to USPS.com and setup a free at home pickup

Privacy

19. Do you ever share my information with any third parties?
No. We do not share any customer data with anyone.

20. Is my information safe?
Yes, incredibly safe. All payment information is processed off site through Paypals encrypted servers.

21. Will you spam my email?
Never. We hate spam as much as you do. We only use your email to send you special promotions that will help save you money and you can unsubscribe at any time.

22. Will you sell, trade, or give away my email to anyone?
No. We hate spam as much as you do.


Discounts

23. Do you offer any discounts or coupon codes?
From time to time we do have discounts and promotions going on. We do appreciate the time you took to read through our FAQ's so we would like to reward all that took the time to do so with a 10% off coupon code. Simply enter "FAQ" at checkout for an instant 10% off.
 
 
 


24. Do you offer bulk pricing?
Yes we do. Contact us at ask@herbscales.com to discuss bulk pricing.



Still have questions? The team at Herb Scales is happy to help!
Call or email us anytime:

1-800-420-7192 or
Email The Herb Scales Team


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